from UK, 17 February 2009, 01:24

Comment: I stayed in the hotel while on a skiing trip with 7 other friends. I found the hotel food excellent, the rooms clean and tidy, the staff were friendly and the location to the gondolas was perfect. However, upon checking out we were told that there was 3 towels missing from our room and that we would have to pay for them. We noticed on our second last day that 2 dirty towels were not replaced in our room but we had 2 more clean towels so said nothing. Next morning 1 more towel had gone missing and not replaced when we came back from our skiing. The manager told us he was not accusing us of stealing the towels but we would still have to pay for them as they were missing. We told him what would we want with towels and he was free to check our bags. He said we would have to pay 75 lev for the 3 towels which is about 40 euro approx. We told him there was no way we were paying and that it was a scam that was going on with the chambermaids. One of the guys with us had the same experience at xmas and he was told the same story. He refused to pay also. We contacted our rep and he told the manager to forward the bill to the tour operator. We also contacted our tour operator and they also said that they have heard about this happening to other people before.All reviews