from scotland, 16 July 2010, 16:08 (submitted from United Kingdom)

Comment: I have just returned from a holiday in bulgaria I stayed in the fenix hotel supposedly a four star but I would say it was only a two star and that is being generous the resturant is a joke the food is terrible it is the same every night which is chicken and pork chips and hard boiled potatoes the soup is like dishwater with some noodles thrown in I would not recommend this hotel to anybody

from Scotland, 24 July 2009, 22:14 (submitted from UNITED KINGDOM)

Comment: In terms of value-for-money, the Fenix is fine. Very clean; not a luxury hotel, but then you wouldn't expect luxury on the prices of a package holiday there.

Staff friendly and helpful at all times.

Only criticism would be that they make great play of the fact that they have a 'no-reserving-sunbeds-at-pool' policy, but, unfortunately, the policy is not enforced. I wish they would. There is nothing more frustrating than seeking to lie at the pool, only to find sunbeds with towels over them and nobody on them. And when I did move the towels some Southern English couple who had 'just nipped out for lunch' (until 4pm?) had a stand-up fight with me.

Please enforce the policy. It's a great idea.

from UK, 17 July 2009, 20:01 (submitted from UNITED KINGDOM)

Comment: The hotel was excellent, considering that it has been newly refurbished, staff are very helpful and the Rep. was excellent !Balakan Holidays! - recomend it for an excellent comfort

I had no problems at all

from Scotland, 03 September 2008, 13:11

Comment: We had a great week in the Fenix, no problems at all. Looking to return next year.

from u.k, 23 March 2008, 05:38

Comment: I had a great time staying at the Fenix , i had no problens at all.

from England, 27 September 2007, 18:50

Comment: Staff quite stern. At least 5 safety deposit boxes stolen from rooms during our 2 weeks. Carpet filthy, net curtains nicotine stained and shower drain smelly. Chef made an effort food quite good. Gardener worked hard very neat. Resort quite noisey everything open till early hours. Chemist sells good sleeping pills.

from wales, 08 July 2007, 18:25

Comment: the air con did not work, evan when i told them, & the noise from the pubs across the road was to much till 6 am