from United Kingdom, 02 February 2014, 22:28 (submitted from United Kingdom)
Comment: Our second stay at the Festa Winter Palace and standards remain high, if not better! The only criticism I can make is that we weren't offered drinks during our evening meal and as a result often went without. Plus one toaster at breakfast didn't work but remained there for the duration of our stay. However both complaints are trivial and did not spoil our stay.
from Bristol, United Kingdom, 23 February 2011, 22:34
Comment: The hotel looks stunning and the rooms were a good size and clean. Those are the only good things about the place. Good location near the slopes. Staff weren't friendly, especially in the restaurant where they were very rude on more than one occasion. No hairdryer as advertised. Had to use it and take it back afterwards, then on another occasion were told there were none available. Not enough storage space, lived out of my case. Food was terrible, very poor quality and not cooked through.
from Bristol, United Kingdom, 17 February 2011, 12:21
Comment: Having a Bulgarian wife, I spend quite a number of my holidays in Bulgaria. In most Bulgarian hotels the service is at best poor & the food barley edible, being mostly deep fried!
The Winter Palace was a revelation. Whilst not a 5* by western standards it is head & shoulders better than any other hotel in Borovets. Its location is good just at the bottom of the black run & just far enough from the center that you are not kept awake by the drunks spilling out of the clubs at 2am but close enough that you are only a few minutes walk away.
The service was very good & the staff were welcoming. The food is by far the best I have eaten in any resurant in Bulgaria, even the plates were warm.
Still far from perfect but by Bulgarian standards exceptional. This hotel could hold its own in any ski resort in the world.
from UK, 11 February 2011, 12:41
Comment: We arrived there on the evening on 12th February for weeks skiing. The hotel on the outside looks stunning and is by far the most attractive in Borovets. It is similar on the inside too. The reception staff were good on arrival, although the next few nights the lady on reception was very miserable and unhelpful. Advertised in the hotel brochure in our room was a welcome drink at one of the hitels bars, however when we went down we ere told we had to pay 10 lv each to get in!! The rooms are very clean and very nice but far too hot!! It might be below freezing ouside but the rooms felt like over 100 F on the inside and the sleep quality was very poor!! Although this hotel has its bad points, it is certainly not a 5 star by British/Western standards it is still a good hotel that I would recommend.