from United Kingdom, 27 July 2014, 18:05
Comment: We had a fabulous time at Villa List. The location cannot be beaten but the best thing about it is the helpful and friendly staff right from the receptionists to the cleaners. The design of the hotel is wonderful and I would highly recommend it to families as children can independently use the pool and bars without parents being worried. The breakfast was wonderful.
If there was one tiny critisism (which is of some guests rather than the hotel) it's the practice of a few families/guests 'reserving' loungers around the pool for the whole day when they are elsewhere. Often only a few people were actually using the pool, yet no loungers appeared to be available. I'm not really sure what the hotel could do about this, but it is irritating.
I booked the transfers to and from the hotel with Profi Tours and could not believe how efficient it was. I was nervous in case no one was going to be there at the airport to take us to Sozopol, but I need not have worried. The driver was on time and polite, and I even got a call in the taxi to check that everything was OK.
Thanks for a lovely holiday.
from Australia, 29 August 2013, 11:44 (submitted from Bulgaria)
Comment: We booked this room direct with hotel to ensure a seaview room. Turned out to be booking agent in Sofia (Profi Tours). Room was great. Well appointed, big bed, lounge area and nice bathroom. Breakfast also fine. When we walked into our room (level minus 2), we looked straight out onto the crowd around pool and they look in, our room level slightly lower than pool level, see photo. I tried reception but as it was fully booked there was nothing they could do. They re-iterated that this room was classified seaview. Later tried wi-fi connection, weak signal that would not connect. Back to reception, they were aware of this 'small problem'. Could only connect in lobby and restaurant areas. When pool closed thought we would have a bit of a view when standing up but the sunbeds had been stacked in front of us. I emailed hotel booking agent regarding room classification but still waiting for a response. I am not against staying at this hotel just check what your room will be.