12 July 2008, 08:03
Comment: AWFUL!!!! Run from this venue...it is old, worn out and in grave disrepair. We had to complain EVERY morning to get something to eat for breakfast because we had paid for the breakfast with our room charge. There was nothing...no coffee, no juice, no water, just some sweating bologna quartered on a plate and clotted dredges of yougurt in a bowl. The furniture is full of cigarette burn marks, broken stitching with stuffing coming out...not to mention it dates back to the 1960's. There was no air conditioning as promised in the ads. The staff required us to surrender out passports and when we came back in an hour to retrieve them, the new desk clerk feigned ignorance and was no help at all...our stay here was terrible.
from USA, 04 April 2008, 03:01
Comment: Our family rented the "deluxe" suite for two weeks and I have to say that in all my years of traveling we have NEVER been more sorely disappointed in a hotel, frustrated with staff, and disgusted by the food! The hotel was a pre-paid arrangement and we were so uncomfortable with the tacky, ill-kept room, the bugs in the bathroom, the rude staff and the "fraternity house" like furnishings, that we sought other accommodations for the final three nights of our stay - more comfortable with paying double costs to at least get a clean, non-leaking shower, clean sheets and the promised air conditioning. This hotel's write up is a pile of gross misrepresentations bordering on outright lies. The town of Veliko is quaint, with breath-taking views around every corner, and the people in town are warm and friendly. However ANY OTHER HOTEL in town is better that the GRAND HOTEL!!!
rob and liz
from USA, 31 August 2007, 22:24
Comment: We spent the last couple of days of our holiday in this hotel.The food is terrible.On one night we decided to eat in the restaurant and had to wait nearly an hour.When the meal arrived the chicken skewer was partially raw and cold,when I complained they took it away and microwaved it.We`dare not eat it.The second time at breakfast we had the continental breakfast and were given cold hard boiled eggs,out of the 6 of us 4 were rotten,yes we were served rotten cold eggs for breakfast.This concrete dinosaur is a monument to a bygone era and needs to be knocked down.Veliko Turnovo is a great town do visit it but not at this hotel.
Mollie and Sam
from USA, 26 April 2005, 20:38
Comment: We just returned from a trip to Bulgaria. We spent several days in Plovdiv and then went to Velinko Turnovo. We booked the Grand Hotel prior to leaving the USA. It was rated highly so we expected it to be nice place to stay. When we arrived the outside needs some work but the lobby was impressive. When we went to our rooms we were very disappointed. They are in need of major repair. The rooms are clean but very dated. The bathrooms need work. The service needs attention. They differently catered to groups and we were a family of four. We were promised a breakfast and that was minimal, we could not even get coffee or juice. When the tour groups were at the hotel the breakfast was great but the days they were not it was pot luck. The rooms are overpriced and lack basic maintenance. I do not recommend this hotel and think it does not a deserve a 4 star rating maybe 2 stars.