from United Kingdom, 27 May 2014, 17:08 (submitted from United Kingdom)
Comment: We stayed for three nights, and it was a 5* experience. Views (sea-view side) and rooms very good. Food in the main restaurant was more 4* in quality. Only problem was the noise in the central courtyard when entertainment was going on in the restaurant area of swimming pool area.
from Holland, 08 June 2013, 15:39
Comment: Big, luxurious hotel. Spacious rooms, daily cleaning, perfect location, romantic promenade. I've book 1 week for Sept 2013 for my wife and myself
from Holland, 24 July 2011, 06:39
Comment: Cold food, noisy hotel, but luxurious. We had a fabulous week, because Golden Sands is a superb resort, definitely worth the money!
from Bulgaria, 08 August 2009, 13:56 (submitted from BULGARIA)
Comment: ..on arrival no one to help me with the luggage, receptionist are good though, room was nice with a comfy bed and pillows. personala ne e sviknal da obslujva bulgari gosti na hotela i pravi razlika v kachestvoto na obslujvaneto..
from Bulgaria, 01 February 2009, 17:55 (submitted from UNITED STATES)
Comment: Visited in middle May 2008. The food in the Italian restaurant was pretty good. The staff friendly. But overall, the hotel is not up to the Kempinsky standard (which dropped them)
from Bulgaria, 28 August 2008, 00:11
Comment: Is horrible
Just the beach and the sea is good.
from Romania, 19 August 2008, 12:12
Comment: I went this summer on Melia Grand Hermitage... the room was great ,very clean and large but the staff almost doesn't exist.. i stayed at the hotel to receive the room almost 4 hours waitting and asking if the room is free... Really bad.. the restaurant is little and u need to wait 15 min to get something to eat.. i really recomande a 4 stars.. this is not a 5 stars hotel.. last year stayed at 4 stars hotel in golden sands and i liked alot ..the staff was great .. at the pool everyday were games for entertainment.. liked alot
from Romania, 24 July 2008, 17:35
Comment: Good rooms, many people, people from UK, noisy Germans, Romanians. The breakfast was lavish, but you should be really quick
from Romania, 09 July 2008, 20:31
Comment: The staff is very bad.
Alan A. Smith
from United kingdom, 07 December 2006, 17:45
Comment: A first class hotel showing what the future in Bulgaria willhave on offer for the business and holiday travellor seekingmore than just the standard tourist approach to hotels and guests
Well done and good to see someone setting new standards
from London, 02 October 2006, 13:44
Comment: August/ september 2006.First the good news. The hotel is complete. The rooms are spacious and clean.The staff are friendly and anxious to please.
However the advertised Thai restaurant had been closed for several months. Therefore there was only one restaurant and this was buffet service, and not up to the standard of a 5 star hotel. To get to the beach you had to cross a road, and then pay for a sunshade and beds,( those by the pool were excellent and free ). The entertainment was poor, primarily consisting of a piano bar, which was unattractively laid out and seldom had anyone in it. Therefore if you wanted entertainment or even just a nice place to have a drink, you had to go out. Pity because with the right management it could have been so much better and live up to its 5* rating.
from ENGLAND, 21 February 2006, 14:24
Comment: This was an excellent hotel, not quite finished but the primotional room rates more than compensated for this. The indoor pool was very good size and decent gym. The rooms were excellent, large, clean and luxurious! Staff were a bit stern and I didn't feel they went that 'extra mile' to look after their guests. Overall , a very pleasant stay which will improve further in 2006 when all the facilities are available.
from Israel, 18 February 2006, 15:28
Comment: I was in this hotell last summer,in august.
Iit was one of the most horrible holliday, we spent in this hotel ,almost 2 days we was without watter in our room,also in ALL hotel.
In management of world onKempisnki chain,
said me that they will recieve this hotel only next year...
i don't recommend it.
from Russia + Jordan, 06 December 2005, 20:06
Comment: I went to kimpinski hotel on 4th of august, and it was amazing! I had lots of fun. Please who ever was there or knows anyone who was there too at the same time I was, send me an e-mail!
from UK, 27 November 2005, 19:38
Comment: I am also due to visit the hotel in August 2006 and feel totally confident that all the facilities will be operating at peak efficency. See ya by the pool, if its beebn filled up.
from uk, 22 November 2005, 20:04
Comment: I have booked to go to the Kempisnki Grand Hotel Hermitage in Golden Sands August 2006 and after reading the reviews I am begining to think I should cancel my trip due to the comments that the hotel was not finished this year = will it be finished by next year! Please could anyone give me some information on this hotel that has already been there this year.
from UK, 14 October 2005, 10:02
Comment: Some of the facilities in the hotel are still to be finish such as the Thai Restuarant, Casino, etc. Breakfast is buffet style which there is plenty to choose from. Evening meals are also buffet style. Food both at breakfast and dinner were excellent. Rooms were spacious and the bathroom was spot on especially the large shower area with a choice of 2 showers . Staff in the hotel were very friendly and helpful. The resort of Golden Sands is rather small and we felt there was not enought for us to do in the resort. During our two week stay we only saw the sun on 3 days the rest was either wet, cold or windy. We returned home on 4 October 2005.
from UK, 23 September 2005, 23:32
Comment: All facilities in the hotel were not finished but we still had a very pleasant stay. The hotel staff were on a very steep learning curve but did there best. Breakfast time was entertaining as people tended to loose any manners they were taught however the food was good and the staff were very helpful and friendly. Evening meals were more civilized and had a good choice of food. Rooms were spacious and cleaned daily.
Once this Hotel is completely finished it will be the best hotel in Golden Sands. Golden Sands is a very friendly resort. The vote of confidence is that I would go back to this hotel next year
from israel, 22 September 2005, 21:26
Comment: it must bee away to send a mail to your geust if you have the way show me please
from England, 14 September 2005, 11:44
Comment: We had a fantastic time at the kempinski and would recommend to everyone, best hotel in golden sands by long way. Rooms are amazing, staff are fantastic and friendly and the hotel is just perfect.
from UK, 09 September 2005, 17:05
Comment: This hotel is was EXCELENT. what more could i have asked for the hotel staff was so frendly and always wilingl to help. the hotel had a vast mojority of facilities some of which where not available due to the hotel just been opened. The rooms where HUGE and cleaned daily. There was a wide vairity of food the Thia restaurant was very nice. i would happly go back there year after year.
from Croatia, 29 August 2005, 19:29
Comment: Staff is not trained, room services doesn't works. I ordered wake up at 5 a.m. on my departure day, but they forgotten.
Reception desk personal is not too much friendly!
Anything else was perfect!
PS: I have been a guest for 14 days from 10 -. 24th and expect to have satisfaction if I'll came next year.
from Croatia, 28 August 2005, 11:00
Comment: Brilliant hotel but with bad staff
from The Netherlands, 26 August 2005, 15:22
Comment: We where the first geasts ever, It wasn't ready yet. It was soposed to be our weddingtrip but it failed. Nothing was ready. It was not a nice stay at that moment.
from israel, 15 August 2005, 13:41
Comment: just perfect
from The Netherlands, 08 August 2005, 01:30
Comment: I like it.
The staff is polite and friendly
from The Netherlands, 07 August 2005, 21:38
Comment: brilliant best holiday yet
from The Netherlands, 05 August 2005, 13:04
Comment: horrible , horrible, very bad
from israel, 05 August 2005, 12:56
Comment: it was one of the most horrible week we spent in this hotel , no fun , no service, no facilities , pool with no life guard ... i don't recommend it
from uk, 02 July 2005, 10:10
Comment: we were bookedi into this hotel for the 16th june 05 - not finished - travel agent said they expected it to be finised by 5 july= they must be joking - maybe next year - will be stunning when finised but if you are booked there this year then re book eslewehere - the Helio was very good but go 4 star and ask for a suite three start a bit grim i believe